Our philosophy

We sell wellness routines, not medical outcomes. We cannot promise that a practice will improve your sleep, reduce your anxiety, or change your health. What we can promise is that the content is clearly described, honestly presented, and fairly priced.

Our refund policy is built on engagement, not results. If you tried the practice and it was not right for you, we will work with you — regardless of whether you experienced a specific benefit.

Current status

Our retail store is open. Physical products — the Foot Spa Ritual Kit and the Replacement Ion Array — are available now and ship from Oxnard, California. The self-guided programs listed on our Programs page are still in development and are not yet for sale.

Digital products (planned)

This section will apply to our self-guided courses, challenge programs, and subscription content once they open. Nothing described in this section is for sale yet, and we will update this page when that changes.

Physical products (return window)

Physical products bought from somwyn.com can be returned within 30 days of delivery. If the item is defective, damaged on arrival, or not what you ordered, we cover the return shipping and send a prepaid label — contact us and we will arrange it. For any other return, return shipping is yours to arrange and is not refunded.

Items should be unused and in their original packaging. Refunds are issued to the original payment method within 5–10 business days after we receive the return or approve the request.

Refund window

• Within 14 days of purchase: full refund, no questions asked.
• Within 30 days of purchase: refund if you have engaged with at least 25% of the content. We may ask what did not work so we can improve, but the refund is not conditional on your answer.

What “engagement” means

For a self-guided course, engagement means you have opened and reviewed at least a quarter of the lessons. For a challenge program, engagement means you have completed or attempted at least 25% of the daily sessions.

We ask for engagement — not proof of effort or proof of following the routine perfectly — because we want you to give the material a real look before deciding it is not for you.

Subscriptions

• You can cancel a subscription at any time. You keep access until the end of the current billing period.
• If you cancel within 14 days of the first payment, you receive a full refund.
• Renewal payments made after the first 14 days are non-refundable once the new period begins.

Physical products (planned)

This section will apply to the foot spa ritual kit and any future physical products.

Return window

• 30 days from delivery for a full refund.
• Product must be in resalable condition with original packaging and accessories.
• Used products are eligible for refund if there is a defect or the product does not match the description. Normal wear from trying the product is accepted.

Non-refundable situations

• Products returned after the 30-day window
• Products damaged through misuse, not normal use
• Items missing original accessories or components

Return shipping

Return shipping is free when the product is defective, damaged on arrival, or we sent you the wrong item — we email a prepaid return label. For change-of-mind returns on physical products, return shipping is your responsibility and is not refundable.

How to request a refund

1. Contact us via our Contact page with your order number and email address.
2. Tell us whether you would prefer a refund, exchange, or store credit.
3. For physical products, we will send return instructions and a return address.
4. Refunds are processed to the original payment method within 5–10 business days after we receive the return or approve the request.

Warranty

Physical products carry a one-year limited warranty against manufacturing defects in materials and workmanship, counted from the delivery date.

Covered: a unit that fails to power on, a basin or array that cracks or leaks under normal use, a missing or faulty component in the kit, or a card or audio item that is unusable on arrival. If a covered failure occurs, we will repair or replace the affected item, or refund your purchase price for it.

Not covered: normal wear, cosmetic wear, mineral scale build-up from hard water, use outside the published instructions, accidental damage, unauthorised modification, or commercial or multi-unit use other than through our Wholesale & OEM program (which carries its own terms).

How to claim: contact us through the Contact page with your order number, a description of the fault, and a photo of the product. We respond within two business days with next steps. We do not require you to return a defective product before we send a replacement, but we may ask you to send it back once the replacement is on its way.

Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card provider. In most cases we can resolve the issue faster and more simply than a chargeback process.

Changes to this policy

We may update this policy occasionally. The policy that applies to your purchase is the version published at the time of your order.

Questions

Questions about refunds? Contact us via our Contact page. We are happy to help.