Where we ship

At launch we ship within the United States, including Alaska and Hawaii. Delivery to a PO Box is fine; a street address is required for carrier-calculated rates.

International orders are not yet available online. If you need to ship outside the United States, contact us through the Contact page and we will quote you directly — our Wholesale & OEM desk handles export and B2B freight separately.

Processing time

• Orders placed before 14:00 Pacific: shipped within 1–2 business days
• Orders placed after 14:00 Pacific, or on a weekend: shipped the next business day
• During high-demand periods (for example launch week): shipping may take 3–5 business days

You will receive an order confirmation email immediately, and a shipping confirmation with a tracking number as soon as the parcel leaves our warehouse.

Shipping methods and costs

• Standard shipping — $7.99, arriving in 5–10 business days
• Free standard shipping on orders over $75

Shipping is calculated at checkout, before you place the order, so there are no surprises on the bill. Your bank is charged the full amount when the order ships, not when it is placed.

International orders

Where we do ship internationally by arrangement, additional considerations apply:

• Customs duties and import taxes may be charged by your country. These are the recipient’s responsibility and are not included in the checkout price unless stated.
• Voltage compatibility: electrical products shipped to regions with different voltage standards will be clearly labeled.
• Delivery timelines for international orders may be longer due to customs processing.

Order tracking

When your order ships, you will receive a confirmation email with a tracking number. If the tracking link does not work, contact us via the Contact page and we will help.

Delivery issues

• Delayed package: wait 5 business days past the estimated delivery date, then contact us.
• Lost package: if tracking shows no movement for 10+ business days, contact us for a replacement or refund.
• Wrong address: if you entered the wrong address, contact us within 2 hours of ordering. After the order ships, we cannot redirect it.
• Damaged on arrival: take photos of the box and product, contact us within 48 hours, and we will arrange a replacement.

Return address

Returns are accepted at our factory line:

Somwyn
2501 Ventura County, Suite 101
Oxnard, CA 93036
United States

Do not send anything back without contacting us first — we will confirm the return and provide return instructions. See the Refund & Satisfaction Policy for the full process.

Questions

Questions about shipping? Contact us via our Contact page. We answer within two business days.